Pure & Delicious

Shipping & Returns

Last updated: July 2026

Shipping

  • Free standard shipping on orders of $100 or more.
  • Standard shipping under $100: $5.99, 3–5 business days.
  • Subscriptions follow the same rule: free shipping on deliveries of $100 or more, $5.99 per delivery under that.
  • Orders are processed within 1–2 business days.
  • Tracking is emailed as soon as your order ships.
  • We currently ship within the United States only.

Delivery estimates are provided by the carrier and aren't guaranteed. Weather, carrier delays, and holidays can add time. If a package is marked delivered but you can't find it, contact us and we'll help track it down.

Wrong or damaged items

If something arrives damaged, or isn't what you ordered, contact us within 14 days of delivery and we'll replace it at no cost to you. A photo helps us sort it out faster. You don't need to ship anything back for a damaged bag.

30-day guarantee

  • If you're not satisfied, contact us within 30 days of delivery for a refund of the purchase price.
  • Try it — an opened bag still qualifies. We'd rather you taste it than sit on a bag you don't like.
  • The guarantee covers one bag per flavor per customer, so it can't be used to work through the whole lineup for free.
  • Refunds go back to the original payment method within 5–10 business days of approval. Original shipping charges aren't refunded.
  • $3 sample packs are non-refundable.

Subscriptions and automatic renewal

Subscriptions are optional. If you choose “Subscribe & Save” at checkout, here is exactly what you're agreeing to:

  • Your card is charged automatically at the delivery frequency you pick — every 1, 2, or 3 months — until you cancel.
  • You're charged the subscription price shown at checkout, plus tax where applicable, plus $5.99 shipping on any delivery under $100 (deliveries of $100 or more ship free).
  • We email you before each renewal so a charge is never a surprise.
  • You can cancel at any time, online, in a couple of clicks from your account page. No phone call, no email, no retention script, no cancellation fee.
  • From the same page you can also pause, skip your next delivery, change flavor, change quantity, or change how often it ships.
  • Cancelling stops all future charges. It doesn't refund an order that has already shipped — use the 30-day guarantee above for that.
  • If we ever change subscription pricing, we'll tell you by email first, with enough notice to cancel.

Questions

Reach us through our contact page. We answer every message.